Interview
 
Good. And Getting Better

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The Mitsubishi Monitor talks with Tetsuo Kuwana, president of Mitsubishi Shindoh, a leading producer of rolled copper products.

Your business performance is improving despite the general frailty of the Japanese economy.
We have focused our product portfolio on high-value-added items. And that has helped us cope with the persistent weakness in the market for copper products. By "high-value-added items," I mean things like lead frames for semiconductor devices and like high-precision terminals and connectors for automobiles. Lead frames, as you might know, are the spiderlike metal arms that project out from semiconductor devices and other electronic components and connect the components to circuit boards.
   High-value-added products now account for about 85% of our sales, up
from 65% only a couple of years ago. Japanese demand has picked up some in the information technology sector, but it is still way down from its peak level. On the other hand, demand remains very strong in the automotive sector. And that has helped us a lot.

In that sense, your business performance mirrors trends in Japanese industry overall.
You really need to maintain a broad, long-term perspective. Otherwise, you can lose sight of where the world is headed. Japanese companies have excelled at the "how to" of manufacturing. That's why they are global leaders in quality and productivity in several sectors. U.S. companies, however, have been more astute in some sectors about what to make.
   Look around at Japanese manufacturers, and you still see a lot of world-beaters in productivity. But success in the global markets of today requires more than productivity--more than quality, even. It requires strategic vision. The companies that are doing well in Japan today are companies that combine world-class quality and productivity with sophisticated insight.


So what is your vision for Mitsubishi Shindoh?
"Vision" needs to be something more than numerical targets and long-range business plans. Of course, we have a group in the company that maps out corporate strategy and monitors our progress toward business and financial goals. And my job as president includes supervising that work. But my notion of management "vision" means tackling issues on a higher plane.
   Namely, we need to imbue our corporate culture with a spirit of professionalism. Each individual and each organizational unit needs to take pride in their work and take responsibility for identifying better ways to get things done. That includes maintaining a highly flexible stance and responding quickly to changing market needs. The pace of technological progress and shifting demand is especially rapid in the electronics sector. We need to be alert. And we need to be quick.


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You seem to be doing pretty well in that regard.
We need to do better still. Yes, we've done well in developing copper alloys and product designs to position our company as a cost-competitive leader in technological performance. But we will need to tap new sources of technology to maintain a competitive edge in fast-changing markets. Mitsubishi Materials, our biggest shareholder, is a world leader in metallurgical and other technologies. I began my career at Mitsubishi Materials, and stepping up technological interchange with that company is a core emphasis in our management agenda.

Where do international operations rank on your agenda?
Very high. Our Malaysian plant is a pillar of our global supply strategy. And we will complete a second overseas plant this summer--a joint venture with Kobe Steel in Thailand.
   Presently, we supply copper coil raw material to the Malaysian plant from a Japanese plant. But both of our Southeast Asian plants will purchase a growing portion of their coil from a Taiwanese company. We own a minority stake in that company and are providing technology to ensure that the coil is just as good as anything from Japan.


What does being part of the Mitsubishi tradition mean for your company?
First of all, it means sharing a strong sense of corporate responsibility. The people who established the first Mitsubishi companies were genuinely committed to bettering society through business. That commitment was the founding principle of the Mitsubishi companies. And it remains our guiding principle in charting our corporate direction and in hiring, training and motivating our people.
   Second, the Mitsubishi connection is a tremendous advantage in developing business and building partnerships around the world. People trust and recognize the Mitsubishi name. And friendly ties with fellow Mitsubishi companies provide us with access to up-to-date information about issues and opportunities in markets worldwide.
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